Returns


If any of the following happened you can request to return your item:

  • Product arrived faulty / damaged
  • Product is not the one you ordered

For the occasions stated above, you might be applicable for a 100% refund once we receive the items for inspection. Please send us an email at support@catsom.com  so we can go through your specific case and proceed with your return as soon as possible!

Any other questions regarding returns or refunds, like for example, your product not having arrived yet, just send us an email at support@catsom.com, we will make it our priority to help you solve the problem.